SHIPPING & RETURNS

Pila Demarco LLC Return Policy

 

Effective Date: 7-15-2024

At Pila Demarco LLC, we strive to ensure our customers are completely satisfied with their purchases. If for any reason you are not satisfied with your purchase, you may return it under the following conditions:

 

1. Eligibility for Returns

 

    •    Items must be returned within 30 days from the date of purchase.

    •    Items must be unused, undamaged, and in their original packaging, including all tags and labels.

 

2. Non-Returnable Items

 

    •    Used or damaged items.

    •    Items without original packaging or tags.

    •    Custom-made or personalized items.

    •    Clearance or final sale items.

 

3. Return Process

 

    •    Contact Customer Service: Before returning any item, contact our customer service at [insert customer service email or phone number] to initiate the return process. Provide your order number, reason for return, and any relevant details.

    •    Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization Number (RAN) and detailed return instructions.

    •    Pack and Ship: Securely pack the item in its original packaging and include the RAN. Ship the item to the return address provided by our customer service team. We recommend using a trackable shipping method to ensure safe delivery.

 

4. Refunds

 

    •    Processing Time: Once we receive your returned item, please allow 7-10 business days for inspection and processing.

    •    Refund Method: Refunds will be issued to the original payment method used for the purchase. Please note that shipping and handling fees are non-refundable.

    •    Restocking Fee: A restocking fee of [insert percentage or amount] may apply to returned items.

 

5. Exchanges

 

    •    We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.

 

6. Damaged or Defective Items

 

    •    If you receive a damaged or defective item, contact our customer service immediately. Provide photos and a detailed description of the damage or defect. We will arrange for a replacement or refund as appropriate.

 

7. International Returns

 

    •    For international orders, the return shipping costs are the responsibility of the customer. Ensure to use a trackable shipping method as Pila Demarco LLC is not responsible for lost or damaged returns.

 

8. Contact Information

 

    •    For any questions or concerns regarding returns, please contact us at:

    •    Email: info@pilademarco.com

    

    

We appreciate your business and are committed to providing you with the highest quality products and services. Thank you for shopping with Pila Demarco LLC.