Pila Demarco LLC Privacy Policy

 

Effective Date: 7/24/2024

 

1. Introduction

 

Pila Demarco LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website [yourwebsite.com], purchase our products, or interact with us in any other way. By using our services, you consent to the data practices described in this policy.

 

2. Information We Collect

 

2.1 Personal Information

 

We may collect personal information that you provide directly to us, including:

 

    •    Contact Information: Name, email address, phone number, mailing address.

    •    Account Information: Username and password when you create an account on our website.

    •    Payment Information: Credit card details, billing address.

    •    Order Information: Details about the products you purchase, shipping address.

 

2.2 Automatically Collected Information

 

When you visit our website, we may collect certain information automatically, including:

 

    •    Usage Information: Pages viewed, time spent on pages, and other usage details.

    •    Device Information: IP address, browser type, operating system.

    •    Cookies and Tracking Technologies: We use cookies to enhance your experience on our website.

 

3. How We Use Your Information

 

We use the information we collect to:

 

    •    Process and fulfill your orders, including shipping and returns.

    •    Communicate with you about your account, orders, and customer service inquiries.

    •    Improve our website, products, and services.

    •    Send you promotional materials, newsletters, and other marketing communications.

    •    Protect the security and integrity of our website and business.

 

4. Disclosure of Your Information

 

We may share your information with:

 

    •    Service Providers: Third parties that perform services on our behalf, such as payment processing, shipping, and marketing.

    •    Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.

    •    Legal Requirements: When required by law or to protect our rights and safety.

 

5. Data Security

 

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no data transmission over the internet or electronic storage method is completely secure, and we cannot guarantee absolute security.

 

6. Your Rights and Choices

 

    •    Access and Update: You can access and update your personal information by logging into your account on our website.

    •    Opt-Out: You can opt out of receiving marketing communications from us by following the unsubscribe instructions in those communications.

    •    Cookies: You can manage your cookie preferences through your browser settings.

 

7. Return Policy

 

If you are not satisfied with your purchase, you may return it within 30 days of the purchase date under the following conditions:

 

    •    Items must be in their original condition, unused, and in their original packaging.

    •    Custom-made or personalized items are not eligible for returns.

    •    To initiate a return, contact our customer service at info@pilademarco.com​ for a Return Authorization Number (RAN) and further instructions.

    •    Shipping costs for returns are the responsibility of the customer unless the return is due to our error.

 

8. Shipping Policy

 

    •    Processing Time: Orders are processed within 1-2 business days.

    •    Shipping Time: Shipping times vary based on the destination and shipping method selected at checkout.

    •    Shipping Costs: Shipping costs are calculated based on the weight of the order and the destination.

 

9. Contact Information

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

 

    •    Email: info@pilademarco.com

 

10. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new Privacy Policy on our website and updating the effective date.

 

By continuing to use our services after those changes become effective, you agree to be bound by the revised Privacy Policy.